In cooperation with the U.S. Consumer Product Safety Commission, Samsung has announced a recall of Galaxy Note7 devices purchased before September 15, 2016. These devices pose a safety risk to consumers because the battery can overheat and cause personal injury or damage to property. As a result, it’s important that everyone who owns an affected Note7 device exchange it immediately. If you need help mitigating issues related to the exchange of your Note7, we have some answers that may help.