If you own a business and find yourself constantly struggling to find new ways to build customer loyalty and increase retention, you may feel as though you have tried everything. Customer loyalty is a tricky subject: if you do too much, you appear clingy, and that can turn off customers, but if you don’t do enough, you may see your most valuable asset walking through your competitor’s front door. The good news is that there is an easy way to increase customer loyalty for your business, no matter what kind of business you run, and it’s based on a simple principle of human psychology –the need to belong.