Management – Page 114

10 Questions You must Ask Seller Business Broker

September 2, 2010

We mentioned in the previous post that selling your business is the second most important decision you will make. We also provided reasons why it is important to be careful about choosing a broker to sell your business. Hiring a wrong broker will not only leave you with lot of headaches; but also will waste your valuable time in the selling process.
So how can you make sure you are hiring the “right” broker for your needs? Below we have listed 10 questions you can ask the broker before making decision to engage him/her.
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Filed Under: Management, Sellers Tagged With: Broker

How to choose a business broker when selling your business

August 31, 2010

Selling your business is the second most important decision you can make after your decision about buying the business in the first place. There are many reasons why small business owners decide to sell – to get into some other business, because they cannot handle the workload, because they want to cash out and so on. Whatever the reason, we cannot overemphasize the importance of selling process and the attention you need to pay to it.
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Filed Under: Management, Sellers Tagged With: Broker, How-to

Why You Need Poker Face as a Business Owner

August 16, 2010

If you are not careful to check your emotions when running a small business you may stand to lose number of customers and sales. As a small business owner, you are not only the leader of your employees; but also represent the face of the business. Whatever emotions you show in front of employees and customers reflect upon your business. That is why it is important to have enthusiastic demeanor and smiling face when facing customers and employees.
Many small business owners and leaders cannot control their emotions, especially when things are not going right on a particular day. They get too frustrated with the pressure of the time and get upset with employees and customers. We have experienced this first-hand.
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Filed Under: Customers, Employees, Management, Operations Tagged With: Customer-Complaint, Leadership

How to Save on Credit Card Processing Fees

August 12, 2010

A while ago we wrote about how most small businesses are overpaying for credit card processing. In our conversations with number of small business owners we have not come across a single owner who does not hate credit card processing companies for the exorbitant amount of money they charge. In this article we showed several techniques that can help you save money. Many of our readers have found it helpful.
We have recently come across a web site – TransFS that makes it easy to compare rates from various credit card processors. Not only that, but they go one step further and bring you quotes from various credit card merchants by auctioning your business to them. Here is how it works…
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Filed Under: Finance, Management Tagged With: Credit-Card, Profit

Hire Employees for Attitudes; Train for Skills

July 29, 2010

Mary Ellen Slayter at SmartBrief has an interesting article on how she successfully hired 10,000 people in her recruiting career and did a pretty good job of choosing the right candidates. Although, she did this at a large, public companies, we think it applies equally well to small businesses. We would argue that it is even more important to hire the right people in small businesses because it doesn’t take long for your businesses to go down when one or two employees fail to do a good job.
For any small business that is hiring employees for customer facing roles the need to hire people who are enthusiastic and outgoing is critical. Mary Ellen describes a simple test – “handshake” test – she used to do when hiring employees. She would walk up to the job candidate unexpectedly, smile and introduce herself to him/her. If they reacted with enthusiastic smile and greeted with cheer, it was safe to assume that they would behave the same way with customers.
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Filed Under: Customers, Employees, Management Tagged With: Best-Practices, Customer-Service, Hiring, Productivity

Use S.M.A.R.T. Technique to Achieve your Small Business Goals

July 27, 2010

The majority of goals set by people are never fulfilled or at least fall short. If you want the proof; go and check out health clubs in the first 2-3 weeks after New Year. They are so crowded by the people who have made resolution to lose weight, that it is difficult to find free exercise equipment. And then the crowd fizzles out after 3 weeks and only the regulars keep coming.
The reasons majority of goals go unfulfilled are multiple – they are too vague or too difficult or they don’t have any time limit. Because of this, people setting the goals either don’t know how to achieve them or they give up thinking they can never fulfill them.
We came across the S.M.A.R.T. goal setting technique a while ago that can help anyone achieve what they want in a reasonable time period. S.M.A.R.T. stands for Specific, Measurable, Attainable, Relevant and Timely. Essentially S.M.A.R.T. goal setting ensures that you know what you want to achieve, how to achieve it and when to take actions. Below are the details on how to go about setting S.M.A.R.T. goals.
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Filed Under: Management, Operations Tagged With: Goal, How-to, Performance, Productivity, Profit, Time-Management

Financing Problems for Small Business Owners

July 23, 2010

I came across this absurd news from Wall Street Journal yesterday about how small business owners are having problems getting financing from banks. To summarize, WSJ mentioned that many small business owners are denied loan applications for starting new business or business expansion. In some cases the business already had committed orders from customers and only needed money to ramp up production or hiring to start the work.
However, in almost all cases their applications were denied on the basis that they did not have sufficient cash flow to cover the payment. In the past, the business owners used to put business assets such as account receivables, inventory, equipments, etc. as collateral to get the loan. The valuation on these assets has declined in the recent downturn and is not sufficient to cover the loan payment.
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Filed Under: Buyers, Finance, Management Tagged With: Business-Start, Credit-Card, Franchise, Loan

10 Questions to Ask Customers to Get Them Talking

July 22, 2010

In the previous post we mentioned that you need to hear customer and employee stories in addition to looking at formal reports and metrics.
One of the ways you can do this is by asking open ended questions to your customers, employees and other business owners to understand the reasons behind numbers. Below we have identified 10 questions that will get them talking.
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Filed Under: Customers, Management, Marketing, Operations, Sales Tagged With: Competition, Customer-Complaint, Customer-Service, Performance, Productivity, Survey

Key Performance Metrics for Hotels and Services Business

July 20, 2010

In the previous blog post we indicated that many types of small businesses have “standard” set of metrics that you can use as a starting point to determine the key metrics you should track for your small business. We discussed key metrics in the retail and restaurant business in the previous post. In this post we have shown the metrics for additional businesses – hotels / motels and service businesses.
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Filed Under: Employees, Management, Operations, Sales Tagged With: Metrics, Performance, Productivity, Profit, Restaurant