So you have decided to get a call answering service/ Well done, on a very sensible decision. You are now landing new or additional customers, and you need to offer a more professional service. Hopefully, you have done your homework and you now know that hiring a full time employee to answer the phones is not cost effective. You most likely have dealt with people in the workplace, and understand that some people don’t put in a full day’s work, for a full day’s pay. You need your money to be working better for you, and getting an answering service is one way to get value for money.
Team Burn Out
Do consider availing yourself of a call answering service if you see that your current employees’ workloads are becoming too much for them. You began with a small team, but now business has increased, and this is not the time to burn out your team. Now is the time to pick additional resources, like a call answering service, so you don’t have to employ a full time employee. You and your staff can rely on the call answering service to deal with sales representatives, and take messages, which allows your full time employees to get on with their jobs.
24/7 Business
Don’t lose business because you are closed when customers from other time zones and countries are trying to contact you for details. Having a call answering service means that your business has the potential to be open twenty four hours a day. You can receive calls after hours, on weekends and at the weekend, when you are not trading. Customers can also leave messages with questions and requests for appointments, thus generating you more business.
Create More Time
Do take the time to find out how many hours are spent on the phone by your general employees, as this is time they could be spending elsewhere in the company. They shouldn’t be tied up on the phones, when they should be completing the job they were signed up to do. If you are finding yourself on the phone, when you should be running your business, then this should be a concern for you. You should be planning your business strategies and so using a call answering service will free you up to make a success of your business.
Provides Cover
Don’t let business opportunities pass you by. If you have a normal receptionist who answers your phones, then they will only be available to work normal office hours. The hours they are not on the phone are probably the times when customers are trying to call you. Similarly, when your receptionist is on their lunch break, this is another hour, when potential customers cannot contact your business. If your regular staff are answering the phones, then they are not closing those important sales opportunities.
When you do decide to hire a call answering service, be sure to follow the do’s and don’ts above to make sure that time is not being spent on the phone, either by you or your regular employees. If you haven’t already, avail yourself of a call answering service now.
