To ensure success in your business, you need to move with the times. Old fashioned paper documents and outdated systems no longer cut the mustard- to do things as quickly and efficiently as possible you need the right software. Here are just a few different software systems you could use for your business.
- Customer Relationship Management Software
As your business grows, your customer database will continue to expand. To properly maintain this, customer relationship management software is useful. It keeps everyone’s details in one place and can send out ‘personalised’ emails for the best customer service experience. It could be a birthday gift voucher, recommendations based on what they have already bought. It can help to track leads, automate sales and is useful for marketing and training too as it allows you to gain an understanding of your customers such as their age range, gender and preferences.
- Live Chat
More and more companies have begun using live chat services. They’re quick and convenient for the customer, and it means those who would usually not pick up the phone are able to have their queries answered. Since replying to emails can be time-consuming, live chat gives customers the best of both worlds. A fast, convenient way to speak to a real person but without having to phone up or visit the store in person.
- Discovery Manager Software
Transferring data across systems can be tedious and time-consuming. Using a single, unified platform makes tasks quicker, and saves you both hassle and money. Ediscovery software will boost productivity and make the search, collection, and review processes more efficient.
- Legal Software
Legal software allows you to create legally binding documents which can be signed with e-signatures, which can save you tremendously compared with visiting a lawyer every time. While there will always be some cases where you will need a business attorney, for day to day tasks this can be incredibly useful. If you allow customers to spread the cost with a payment plan, for example, legal software would allow you to draw up a contract meaning that if they stop paying you can legally get back what you are owed. There are many different uses, and also provide advice for SMBs too which can be invaluable.
- Accounting Software
Keeping good accounts is crucial when you run a business. Get this wrong, and you could land yourself with huge fines and penalties from the tax office. It can even lead to a prison sentence if they believe you have manipulated the information in your favor. Using accounting software reduces human error and can also complete tasks far quicker than any human. You will need an accountant to go through at the end of each year to sort your books, however using accounting software ensures all of the difficult stuff is done. It means they have to spend less time on it, which of course will be cheaper for you.
Which software do you find the most useful in your business?
