Employee communication is a pre-requisite for improving the employee engagement. Lack of communication from the leadership can create an environment of suspicion and rumours that becomes counter-productive to managing the business. This in turn can hurt your customer service and eventually sales. It is imperative that business leaders find ways to improve not only formal communication with employees, but informal, ad-hoc communication as well. Use the tips below to do just that.
- Weekly Communication
It is important your employees do not think you are hiding secrets from them, so keep them up-to-date on your company’s latest news or changes. A weekly communication email is a great way to keep everyone in the loop, as you can share business highlights, interesting industry articles or inform them of any employment or industry changes.
No-one wants to be the last person to hear about your plans for the company, so a communication email can be a superb way to avoid upsetting your team. Do not forget to thank key players in a successful project, and make sure you wish team members a happy birthday or work anniversary.
- 24 Hour Response
There is nothing more frustrating than a member of staff ignoring your email, especially when you are waiting on a response. Aim to introduce a 24-hour response culture, encouraging employees to respond to internal and external emails as soon as possible. This will allow departments to meet their deadlines, and will stop a blame culture from emerging.
- Document Generation
Document generation software such as Qorus not only organises important files, but enables employees to easily share, edit and collaborate on various projects. Whether a team must work together on an upcoming pitch, contract or presentation, they can share information and make edits to create the perfect business document. What’s more, you can monitor their progress to ensure it remains in-line with your branding and services.
- Brainstorming Meetings
Brainstorming meetings offer employees an opportunity to share ideas and open-up the possibility of department collaborations. Every employee will want to feel like their ideas and opinions are listened to by department heads, so a brainstorming meeting will provide them with an opportunity to be heard, which will ensure they are more committed and passionate about each working day. Never shoot an idea down. Listen to your employees’ ideas with enthusiasm so they feel comfortable to share their thoughts, which could potentially expand your business operations.
- Team Bonding
One of the best ways your employees can communicate is outside of the office. Team bonding activities can be a great way for your staff to get to know each other, as they are free to chat and have a little fun together. Team bonding can be as simple as going for an after-work drink to a paintballing activity. This will also provide your employees with a trip to look forward to, which will ensure they remain happy at your company and approach every day with a positive attitude.
Employees must be able to effectively communicate with one another for your business to really flourish. Look for ways to strengthen bonds and consider helpful tools that can help them communicate inside and outside the workplace.
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