Are you having problems keeping your staff engaged? Do you have a high turnover of employees? Do you get complaints about customer service? The answer to these dilemmas could lie in training provision. Proper training can not only help you get better results but it can also help motivate employees and improve employee engagement. Take a look at our top 5 benefits of specialist training:
1) Improves Worker Self-esteem
Imagine if you turned up on your first day of work in a new job and had no training. You wouldn’t know what to do or and most likely feel lost as a result. Providing a tailored training programme could give your employees that confidence boost they need to take on new tasks. Their self-esteem improves, their pride in their work increases, and they want to be recognised.
2) Increases Productivity
Naturally, when your staff are well informed, you’ll see their productivity improve. If they’re happy in their work and feel confidence in what they do, they’ll become more efficient in an effort to improve and push themselves further.
3) Enhances Customer Service
A bi-product of a happy, well-trained worker is a happy customer. People always get better customer service when they’re conversing with someone who understands the product. Instead of frustration at an inept worker, you can be safe in the knowledge that your customers will be getting excellent customer service, and that your employees will always be able to help, leading to repeat business.
4) Increases Staff Retention and Loyalty
If your workforce see you as an employer that cares about their development and job satisfaction, you’ll see your staff turnover drop, because people will want to stay with you for their career, and remain loyal to you over competitors.
5) Greater ROI
A study by ASTD proved that “leading-edge companies”, who trained 86% of employees, yielded higher net sales and gross profits per employee, plus a higher ratio in market-to-book values. The most important thing for a business owner is that their company prospers, especially amidst the uncertainty of today’s economy. You can bet that if you have a qualified, specialist team working for you, they will want to help you achieve your business goals as you help them to develop. You’ll see better customer service, repeat orders and bookings, and a greater ROI on those salaries.
We hope we’ve convinced you that tailored training is the best way to help your business grow from strength to strength. If we’ve captured your imagination and you’d like to know more, why not visit the Global Knowledge website and take a look at their courses right now. Their customer-focused approach will have your staff up to speed in no time.
Did you see these benefits when you trained your staff? Let us know in the comments section.
