How many times have you received a billing statement from the doctor’s office and got totally confused by it? If you are like most people chances are you have spent considerable amount of time trying to understand the statement and relate it to the services you received when you visited the doctor. Understanding and reconciling the billing statement is the least favorable activity of the patient other than becoming sick in the first place. Visiting a doctor is painful enough, reading the bill does not have to be.
Patient friendly statements can alleviate this issue so that you can clearly see the procedures that were done as well as the amount for each service. The date of the service is also included so that you can easily keep track of when you had certain tests done and examinations. This is a benefit when you need to make another appointment for the following year. Companies like Lanvera.com include all of the vital information about the patient.
The address of the office is listed on the statement as well. When you are ready to pay your bill, you can look to see where you need to mail the money to or where you can take it in person. As long as everything is included in the bill, it decreases the number of phone calls that are made to the office. This can then free up the phone for emergency calls or for people to call the office to make an appointment.
Patient statements should be bold and clear to read. There should not be lot of miscellaneous information that you wouldn’t want to waste the time reading. The logo of the doctor’s office is usually at the top of the statement. You will be easily able to sort the statements based on the name of the doctor so that you know who you need to pay first and who might be able to wait a little longer for a payment. The print on the statement is usually legible instead of being in a font that is hard to see. Numbers on patient statements are often smaller than the letters, but they are usually in a different font to make them easier to read. If you need to contact the office about the bill, then you will be able to have all of the information in a concise layout so that you aren’t on the phone with someone for a long time. A statement is also a good way to determine if there are any mistakes that need to be addressed about the amount that is due or how much insurance paid on the account.
