Great customer service is one of the strongest foundations for a business. Consumers can tell you their favorite companies just based off their own experiences with the customer service department. That’s a lot of responsibility! However, if you know how to give your buyers the best customer service experience possible, they will happily spread the word about your products and services. Here are three customer service tips that will show you how to get there.
1. Understand where your customer is coming from
You want to know what your customer is experiencing. From where you stand, it may look as if a business transaction has been completed perfectly. However, customers may feel differently. Once you have asked the proper questions and listened to your customers’ complaints, you’ll need to summarize what he or she has said and ask if your impression of the problem is accurate. This shows your customer that you understand the problem and why it’s concerning him or her.
2. Listen and read well
Some businesses can get mired in their own day-to-day activities and skip over important steps that seem minor at the time. When a customer writes to your department and explains his/her complaint or question, it’s vital that the representative digests everything the customer says. Don’t assume you know the answer to the question before you read their complaint. Be patient and empathetic to their concerns.
3. Use language your customer understands
It’s easy to get wrapped up in a company’s jargon. Going back and forth between co-workers and clients means you can begin to use language that someone outside the company may not understand. Before speaking with a customer, make sure you check your language. Speak in clear and concise terms. Ask if your customer needs you to explain anything over again if they don’t seem to understand.
When you know how to handle each customer’s request well, it will be easier to handle multiple inquiries at once without any problem. Giving each consumer the time and attention they deserve will make it more likely that they’ll return to your company again. It won’t be long before they’re talking about your business to their friends and family.
