Yesterday I went to a store to buy an electronic toy that cost about $100. When I went to the checkout the clerk told me their computer systems were down. Either I would have to wait for up to 30 minutes for them to fix it or come back later. What? Who has time to wait for 30 min or go back again in this busy Christmas season? Needless to say he lost my sales along with the sales from many other customers like me. Such is the important of having reliable computer system in your business. When it works well it can help businesses tremendously, but when it goes down it can result in lost sales, unhappy customers and lost productivity.
In this age it is imperative that you have a computer system that is reliable, secure and fast. You can lose customers in the short-term and lose competitive edge in the long-term if you are not able to keep up with technology developments. Now, no matter how much you spend on IT hiccups are bound to occur once in a while as we saw earlier. You need to have resources in place to take care of these issues as soon as possible. Many business owners prefer to have IT support staff in house to take care of their IT operations. But as I will show you below it is beneficial to outsource your IT support to companies like cal net technology group.
Here is what you stand to get when you hire outside service provide to take care of IT operations.
- Hiring service provider lets you focus on your primary business. For most companies running IT is not their core competency. You don’t want to be distracted by having to worry about computers when there are many other tasks to take care of. As with other functions, it is always advantageous to focus on core business and hire an outsider to take care of ancillary tasks.
- Hiring an outside service provider can also result in cost savings. If you decide to do it in house you will have to hire trained staff, which costs significantly more. The outsourced service provider can leverage scale to distribute their costs to multiple clients. They can also take advantage of automation and technology to reduce the cost of IT support for all businesses they support.
- External service providers are also able to respond to outages and issues quickly. They can afford to hire resources for 24×7 support due to scale. Many of them even staff their resources from other countries to be able to provide the support round the clock. As a small business you cannot afford to do it by yourself.
- With the rate at which technology is changing every business has to keep up with buying new technology and training their staff to support it on a regular basis. Imagine having to do this every year yourself if you keep your IT support in house! Instead let those who know the technology take care of upgrades and training. It goes back to the argument I made about focusing on core competency.
As you can see hiring an outside service provider for technology consulting los angeles can help you improve IT service, reduce cost and increase security. I would love to hear about your experience? Do you agree with our assessment?
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